1. Shipping

When you place your order, you will see a message completing your order. Check your email. We have sent you a confirmation e-mail with the details of your order.

Delivery dates and times: Orders are shipped within 10 days at the latest, with delivery to the place you have indicated via courier service. Delivery days are usually Monday to Friday, except public holidays from 9:00 am to 5:00 pm.

The above deadline does not apply during periods of extreme weather or strikes and in any case of force majeure, which may affect transport times . For purchases under 50 euros, there is a shipping cost of 3 euros which is borne by the customer for Greece and 14 euros for the rest of European Union, while for purchases over 50 euros the shipment in Greece is free.

2. Returns

You are entitled to repudiate without due cause from the contract and return the purchased products being necessarily accompanied by the repudiation form that you will find in our website within 14 calendar days from the day your order was delivered. In case of product return and subject to the term and condition that they have been received and checked from VALASI, the company is obliged to reimburse the amount paid within 30 working days, via the same method of payment selected when the order was placed. Any reimbursement charges burden the client.

B. You have the right to return the purchased products and ask for their replacement with other products or ask for the reimbursement of the purchase price: a) In all cases when a product is defective, or if a part is missing. The product is covered by the guarantee. b) In all cases, when a product delivered is different to the product ordered VALASI is obliged to pay indemnity in case of missing of an agreed specification or a defect exists attributed to its liability being not able for slight negligence.

C. You have the right to return the purchased products and request to be changed with another product/s equal to, or higher, than the initial amount paid. within 28 calendar days from the order delivery subject that the product that is to be exchanged is intact and not used.

Changes on goods that have be acquired by changing another product are not allowed. Products that are to be exchanged/returned must:

a. Be accompanied by either the receipt, or the exchange card and product warranty

b. The product(s) must be intact and unused in its/their original packaging.